- Identify stakeholders
- Define automation criteria
- Test technical framework
- Build automation candidate pipeline
- Stablish Operational, servicing and Support model
RPA stands for Robotic Process Automation, and it is the process of handling repetitive tasks and integrating independent business flows using software robots.
By setting a group of instructions, robots can interact with digital systems (i.e., email inboxes, CSV, XLS, databases, etc.) emulating human actions, delivering error-free tasks at high volume and improving process efficiency and outcome accuracy.
Apart from technical benefits, RPA (Robotic Process Automation) takes over employees’ repetitive workload and enables the human workforce to be redeployed to more value-adding activities.
Some of the most remarkable benefits:
- 85% faster process execution
- 80% resources savings
- 24/7 execution
- 0% error rate
- ROI from day 1
Among others, these are some of the pains you will get rid of:
- Employees spend 10%-25% of their time on repetitive computer tasks (Resources saving)
- IT departments spend 30% of their time on basic low-level tasks
- 50% of companies spend between $5- $25 USD for manual invoice processing
- A typical rules-based process can be 70%-80% automated.
How we solve problems for our customers:
At MAS we are looking to elevate the above scenarios into advanced business processes with systematic error-free tasks at high volume and speed, allowing for the reduction of costs, boosts in productivity, 24/7 coverage, and 100% accuracy while also freeing up employees’ time to develop more meaningful tasks.
ROI from day 1
Have you ever experienced delays in your projects because of errors, staff time off or vacations? We will guide you on how to optimize your current processes to have a proper adoption of RPA to drive down costs, meet rising customer expectations and help teams to focus on more valuable tasks.
Our goal is to help our clients to expand their automation initiatives to achieve greater efficiencies with lower costs, better experiences, and real ROI (return on investment).
Sample corporate functions eligible for RPA:
Health
- Customer/Patient Service
- Claims Management
- Supply Chain & Inventory Management
Retail
- Customer Service
- Claim Management
- Supply Chain & Inventory Management
Financial services
- Payroll Services
- Fraud Detection
Manufacturing
- Supplies Management
- Order Management
- Work Order Triggering
Services
- Order Management
- Quality Reporting
Telcos & Media
- Customer Service
- Usage Management
- Product & Services Sales
Key performance indicators for RPA:
- Performance: Bots lead to cycle time reduction.
- Accuracy: RPA software is programmed with a 0 error rate.
- Compliance: Bots facilitate data protection and process alignment.
- Implementation cost: Compared with standard IT infrastructure project, budget and timely completion is highly reduced.
- Outcomes: Results that bots have been able to add to the company objectives (Business value).
- Utilization: # of times/hour a process is executed by a bot.
- End-Customer satisfaction: RPA delivers quality results that translate into an improvement in customer services.
Methodology for implementing RPA:
RPA implementation success story
Missing call tracking:
- Attention to missed patient calls with a smaller gap in waiting time.
- Robots were designed to communicate to the patient an automatic message after having generated a log for his missed call.
- Also, this triggering event allows the staff to receive a notification with the precise information of who should be contacted.
This way patients know that they are being considered for early contact and that their call is valuable to the practice.
Avoiding the printing of tens of thousands of sheets of paper per month, corresponding to judicial retentions.
Onboarding/Hiring process:
- Verification of candidate’s information and the process to fill in new hire forms
- Transfer new hire information into the company’s database and send notifications to new employees.
- Implemented a solution that helped during higher volume hiring times
- By monitoring the automated process, the company was able to improve data input, allocation of resources and error handling
10X
Faster processing after automation
100%
Automation achieved
100%
Scalable through peak times
100%
Accuracy rate
